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  1. EliteSingles Help US
  2. Billing and subscriptions

Basic and Premium membership

  • What can I do with a free membership?
  • How do I cancel my Premium subscription?
  • How do I purchase a Premium membership?
  • iOS - How do I manage my subscription?
  • Android - How do I manage my subscription?
  • How do I receive a refund?

Payment related questions

  • Why were my payment details not accepted?
  • How do I update my payment details?
  • Why was my subscription automatically renewed?

EliteSingles Shop

  • How do I find the retailer displayed in the EliteSingles Shop?
  • The EliteSingles Shop link to a product is not working, what should I do?
  • The EliteSingles Shop item I want is out of stock, what should I do?
  • My EliteSingles Shop payment is not going through, what should I do?
  • When will I receive my EliteSingles Shop purchase?
  • How do I cancel an order purchased via the EliteSingles Shop?
See all 8 articles
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